Who we are
VIP Assignment Help is the data controller for the personal data described here. Our full registered company details are being finalised and will be published on this page before the service opens to students.
You can reach us about anything in this policy at privacy@vipassignmenthelp.com.
What we collect
We collect three categories of data, and nothing beyond what the service needs.
- Data you give us — your name, email address, country of study, the service you want, your deadline and word count, and the content of your message. If you become a client we also hold your assignment briefs, rubrics and drafts.
- Data we generate — session records, tutor feedback documents, invoices and payment records (we never see or store full card numbers; those go directly to our payment processor).
- Technical data — IP address, browser type, pages visited and referring site. With analytics consent this is collected via a privacy-focused analytics tool; without consent we collect only what our server logs for security and abuse prevention.
What we do NOT collect
Our free tools — the citation generator, writing checker, word counter and maths solvers — run entirely in your browser. Text you paste into them is never transmitted to us, never stored, and never logged. We could not read it even if asked to.
We do not buy personal data from third parties, we do not build advertising profiles, and we never sell your data to anyone for any purpose.
Why we are allowed to hold it (lawful basis)
Under UK and EU GDPR we rely on three lawful bases.
- Contract — to provide the tutoring, feedback or proofreading you asked for and to take payment for it.
- Legitimate interests — to keep the service secure, prevent abuse, and keep records that let us defend ourselves if an academic integrity allegation is ever made about work we touched. We have weighed this against your interests and consider it proportionate.
- Consent — for analytics cookies and for any marketing email. You can withdraw either at any time without affecting the service.
How long we keep it
We delete on a schedule rather than keeping things indefinitely.
- Enquiries that do not become clients: 12 months.
- Client records, briefs, drafts and feedback: 3 years after your last session — long enough to answer an academic integrity query about our involvement, which can arise well after submission.
- Financial records: 7 years, because tax law in our jurisdiction requires it.
- Server security logs: 90 days.
Who we share it with
Your tutor sees your brief, rubric and drafts — that is the service. Tutors are contractually bound to confidentiality and may not retain or reuse your work.
We also use processors for payments, email delivery, cloud hosting and analytics. Each is bound by a data processing agreement and may only act on our instructions.
We will disclose data to a university or regulator only where legally compelled, or where we are defending an allegation about our own conduct. We do not proactively report students to their institutions.
We never sell your data.
International transfers
We serve five countries, so your data may be processed outside the country you live in — including by tutors located elsewhere. Where data leaves the UK or EEA we rely on adequacy decisions where they exist, and on the UK International Data Transfer Addendum or EU Standard Contractual Clauses where they do not.
Your rights
Wherever you are, you can ask us to show you what we hold, correct it, delete it, restrict what we do with it, or send it to you in a portable format. You can object to processing based on legitimate interests, and withdraw consent at any time.
Email privacy@vipassignmenthelp.com and we will respond within 30 days. We will not charge you and we will not make it difficult.
- UK and EU — UK GDPR / EU GDPR. You may complain to the ICO (ico.org.uk) or your national supervisory authority.
- Australia — Privacy Act 1988 and the Australian Privacy Principles. You may complain to the OAIC.
- New Zealand — Privacy Act 2020. You may complain to the Office of the Privacy Commissioner.
- Canada — PIPEDA. You may complain to the Office of the Privacy Commissioner of Canada.
- United States — residents of California, Colorado, Connecticut, Virginia and other states with comprehensive privacy laws have rights to know, delete, correct and opt out of sale or sharing. We do not sell or share personal data as those laws define it.
Security
Data is encrypted in transit and at rest. Access is restricted to staff and tutors who need it for your specific work, and is logged. We use multi-factor authentication on all administrative systems.
No system is perfectly secure. If a breach occurs that is likely to risk your rights, we will notify the relevant regulator within 72 hours and tell you directly without undue delay.
Children
This service is for university-level students and is not directed at children under 16. We do not knowingly collect data from anyone under 16; if we learn that we have, we delete it.
Changes
If we change this policy materially we will update the date at the top and, where the change affects how we use data you have already given us, email you before it takes effect.